FAQs - Bus Ticket Online Booking Cambodia

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Bus Travel Cambodia

Buses are the primary mode of transportation for intercity, rural, and cross-border connectivity in Cambodia. However, bus travel can be challenging if not done right, which affects the overall user experience for both locals and tourists.

Experience modern, reliable, and safe bus travel with redBus, the World's biggest online bus booking platform. Search for bus tickets, compare prices, check schedules, and select seats. The bus operators listed are verified and provide quality service with regular bus maintenance. The bus interior and exterior photos, reviews, and ratings are shared for your convenience. Track buses in real-time to keep yourself updated about the location, plan your travel itinerary and ensure safety. With redBus, language is no barrier. The site is in Khmer and English, ensuring a seamless experience for locals and foreign travellers. You can also filter out the time of departure, morning or evening, to get the list of available buses. You can quickly locate the pick and drop-off location too. 

We have answered all your queries about bus booking in Cambodia and cross boarder travel information below:  

General Queries about Bus Booking

Do I have to create an account to use redBus for booking?

You can make a booking on redBus without creating an account. We also highly recommend logging in to keep track of your booking and enjoying our promotional codes to get some discounts.

Does my booking get generated immediately?

Post to successful payment , redBus generates the booking to the provided email ID while making the booking within 2 minutes.

Why book bus tickets online on redBus?

Booking bus tickets online on redBus Cambodi a offers several advantages.

  1. Firstly, it provides convenience and flexibility, allowing you to search for and book tickets from the comfort of your own home. 
  2. Secondly, redBus offers a wide range of bus operators and routes, ensuring you can find the best option for your travel needs. 
  3. Additionally, online booking often comes with features like real-time bus availability, seat selection, and easy payment options, enhancing your overall travel experience. 

By choosing redBus, you can save time, effort, and potentially even money on your bus travel in Cambodia.

How does redBus present a comprehensive overview of different bus journeys to customers?

redBus presents a comprehensive overview of different bus journeys to customers by providing a user-friendly platform via web/app and mobile website that allows users to search for and compare various options. Users can filter their search by departure and arrival points, dates, bus operators, and other preferences. The platform also displays key details such as departure and arrival times, journey duration, ticket prices, and available amenities, enabling customers to make informed decisions about their travel.

What are the payment methods available in redBus Cambodia?

redBus Cambodia offers a variety of payment methods for convenience. Customers can typically choose from options like credit cards (Visa, Mastercard, etc.), debit cards, online banking, and ABA QR Pay.
The specific payment methods available may vary depending on the bus operator and the destination. It's always recommended to check the available options during the booking process.

Do I need to print my ticket confirmation?

For international travel, you'll need a printed copy of your redBus ticket for border control. Within Cambodia, a digital copy on your phone is sufficient. redBus is committed to sustainability and encourages the use of digital tickets.

I have lost my ticket. What should I do?

If you have lost your ticket, check the email used for booking for a copy of your ticket. If you can't find it, follow these steps to print a new copy:

  1. Visit the redBus website or mobile site.
  2. Click on "Print Ticket."
  3. Enter your ticket number and booking email ID.
  4. Click on "Submit."

International Tourist Guide

What are the best-travelled cities in Cambodia by bus?

The most popular cities in Cambodia for bus travel are Phnom Penh, Siem Reap , and Sihanoukville. These cities offer a variety of attractions, including historical sites, temples, beaches, and bustling markets.

What are the border crossing procedures and visa requirements for Cambodia?

International tourists planning to visit Cambodia and travel by bus should be aware of the following visa requirements and border crossing information:
Most nationalities can obtain a tourist visa on arrival at major airports (Phnom Penh, Siem Reap) and land border crossings.
Alternatively, tourists can apply for an e-visa online before arrival.
Please refer to the link to check for the latest information and application for Cambodia.

What are the used currencies in Cambodia?

The official currency of Cambodia is the Cambodian Riel (KHR). However, the US dollar is widely accepted and used alongside the Riel in many businesses and transactions, especially for larger purchases and tourism-related activities.

Do I need to add my passport details while making the booking with redbus in Cambodia?

Passport details are not required for redBus bookings unless specifically requested during the booking process.

Does the owner of the credit card with which the tickets are purchased need to be one of the passengers?

You can use any card to purchase a ticket, regardless of whose name is on it. However, the person whose name is on the ticket must have identification with them when boarding the bus.

Is it safe to use my credit card on this site?

Absolutely. We employ cutting-edge technology to ensure the security of all transactions. redBus is certified by Verisign and utilises Secure Socket Layers (SSL) data encryption. With SSL, your information is safeguarded during transmission and remains inaccessible to unauthorised individuals, providing you with peace of mind while making transactions. Additionally, you can choose not to save your card details for added security.

redBus Wallet Account

How do I avail the cashbacks and use promotional codes on redBus?

To enjoy cashbacks and promotional codes, you'll need to have a redBus account and log in. The availability of these offers may vary.

Can I top up my redBus wallet balance?

Currently, you cannot add funds to your redBus wallet. However, you can still earn cashbacks that will be credited to your account.

Does redBus have a referral program?

Yes, redBus offers a referral program. You can invite friends and family to use redBus and earn rewards. 

When does the money in my redBus wallet expire?

Every earnings in wallet balances expire three months after they are credited. After this period, the funds will be forfeited and cannot be used or retrieved back.

How can I use the money in my wallet?

You can use the cashbacks in your wallet to pay to purchase with a redBus booking, up to 10% of the base fare.

Passengers Safety Tips

What are some essential tips for booking a safe and comfortable bus journey, especially during peak seasons?
  1. Opt for well-known and established bus companies with good safety records. Read reviews and ratings on redBus or other travel platforms before booking.
  2. Especially during peak seasons, secure your ticket early to avoid overcrowded buses or last-minute scams.
  3. Double-check the exact departure location and time to avoid missing your bus.
  4. Inform a friend or family member about your travel plans, including the bus company, route, and estimated arrival time.
What safety precautions should you take during a bus journey to ensure your personal belongings and well-being are protected?
  1. Keep your valuables close to you at all times. Use a lock on your backpack or suitcase if possible.
  2. Be extra cautious in crowded areas like bus stations and markets. Avoid displaying expensive items.
  3. Pay attention to your surroundings and be aware of any suspicious activity.
  4. If you're concerned about safety, consider travelling during daylight hours.
  5. If something feels off or uncomfortable, don't hesitate to speak up or seek help from the bus staff or fellow passengers.
What type of travel insurance is recommended for bus travel in Cambodia, and what should it cover?

Consider purchasing travel insurance that covers medical emergencies, trip cancellations, and lost or stolen luggage.

What essential phone numbers should you have readily available while travelling in Cambodia?

Save important phone numbers like those of the local police and your embassy's contact information. 

How can you stay safe and respectful while navigating Cambodia's cultural norms?

Respect local customs by dressing conservatively, especially when visiting temples or religious sites.

Why is it beneficial to learn some basic Khmer phrases before your trip?

Knowing a few basic phrases in the local language can be helpful in communicating with locals and navigating your way around.

Accessing my booking

I have lost my ticket. What should I do?

If you have lost your ticket, check the email used for booking for a copy of your ticket. If you can't find it, follow these steps to print a new copy:

  1. Visit the redBus website.
  2. Click on "Print Ticket."
  3. Enter your redbus ticket number and booking email ID.
  4. Click on "Submit.”
I need information about my trip. Where can I find it?

Details such as the boarding point, boarding time, bus type, number of seats, and important information for your trip can be found in the ticket confirmation sent to your email.

  1. If you have logged in to your redBus account, follow these steps:
    1. Navigate to the "My Trips" section.
    2. Locate your latest booking under the "Upcoming" section.
    3. Click on it to get a summary of your trip.
    4. If you do not remember your ticket number, you can access the following link: <<https://www.redbus.com.kh/info/redcare>>
Has my booking been confirmed?
  1. You should receive a confirmation email with your booking details, including the booking ID, departure and arrival times, and bus operator.
  2. Visit the RedBus website or app, log in to your account, and go to your booking history. You should be able to find your booking there.
    1. Login to your account
    2. Check the booking details under “ upcoming booking."
How can I cancel my trip?
  1. Some bus operators may not allow cancellations at all, while others might offer partial refunds depending on how close to the departure date you cancel.
  2. Policies can vary between bus operators. Always be reminded to check the ticket policy while booking with us.
  3. If cancellation is allowed , then you can use our https://www.redbus.com.kh/Cancellation by adding the redbus ticket ID and the registered email ID that you used to make the booking to check the possibility of cancelling the booking.
  4. Cancellation fees vary depending on the bus company. You can find this information in the Booking Policy section on the search results page and in your ticket after booking.
How can I reschedule my trip?
  1. Rescheduling is offered only by select bus operators. Check your e-ticket or the bus details page on redBus.kh to see if your booking is eligible.
  2. Rescheduling can be done through your user login on the website or by contacting customer support.
  3. Rescheduling may incur a fee, as specified on your e-ticket. You'll also need to pay any difference in fare if the new ticket is more expensive.
  4. Rescheduling may be allowed only once per booking, and once rescheduled, the ticket can no longer be cancelled.
  5. If rescheduling is allowed , then you can use our https://www.redbus.com.kh/Reschedule by adding the redbus ticket ID and the registered email ID that you used to make the booking to check the possibility of rescheduling.
Can I modify or cancel my booking?

Once your booking is confirmed, you cannot change your added booking details like passenger names, age, or contact information. For further assistance, please contact our customer support team. <<https://www.redbus.com.kh/info/redcare>>

Payments and Refunds

What payment options do I have?

You have several payment options available, including:

  1. Credit card
  2. Debit card
  3. ABA KHQR
How long does it take to get my refunds?

We take up to 24 hours to process the refund from our end and 7–14 bank working days, which are needed by the bank to get that process back to the original payment method.

How do I trace the refund status?

All information regarding your refund, including the expected timeline for processing, will be communicated to the email address provided during your purchase. If you don't see it in your inbox, please check your junk mail or spam folder.

I missed the bus. Can I get a refund?

Unfortunately, we cannot provide a refund for missed buses. Our policy requires passengers to arrive at the boarding point at least 30 minutes before departure. Missed buses are considered forfeit. If you need to make any changes to your trip, please do so before your scheduled departure time.

What is the status of my refund?

We'll send you an email with information about your refund, including when to expect it. Please check your inbox, including spam or junk folders. Refund times vary based on payment method:

  1. ABA Bank transfer: 7-14 bank working days
  2. Foreign credit or debit card: 7-30 bank working days

Promo codes

Where can I find information about current offers and promotions?
  1. Head over to our website/mob web or download their mobile app to unlock incredible savings. Explore our "Offers" section, a treasure trove of the hottest deals and promotions currently available.
  2. Click the provided link or visit the "Offer Terms" (https://www.redbus.com.kh/info/OfferTerms) section on redBus to ensure you understand any restrictions or eligibility criteria associated with each promotion.
How do I use a promo code?

To use a discount code on redBus Cambodia, simply enter the code in the designated field during the booking process. Once you apply the code, the discounted price will be displayed. Remember to check the terms and conditions of the discount code to ensure eligibility and expiration dates.

What does discount mean in promo codes?

A discount in a promo code is a code that you can enter during the checkout process to receive a reduced price on your purchase. The discount can be a percentage off the total price, a fixed amount deducted, or a free item added to your order.

What does cashback mean in promo codes?

Cashback in the context of promo codes refers to a partial refund of the purchase price. When you use a cashback promo code, you'll receive a portion of your money back after making a purchase to your redbus wallet account. It's important to note that cashback promo codes often have specific terms and conditions, such as minimum purchase requirements or limitations on the next purchase.

Visa & Travel documentations

I'm planning a trip to Cambodia and Vietnam. Do I need visas for both countries?
  • The customer would need a visa to enter both Cambodia and Vietnam. Visa requirements vary depending on your nationality. The customer can check the latest requirements for Cambodia here: https://www.evisa.gov.kh/
  • Some nationalities can get a visa on arrival for both countries, while others will need to apply for a visa in advance.
Are there any additional fees associated with obtaining a visa on arrival in Cambodia?

Available for most nationalities upon arrival at major airports and land border crossings; however, please refer to their official website.

What is the minimum validity required for my passport to enter Cambodia and Vietnam?

Your passport must be valid for at least 6 months after your arrival in each country and have at least two blank pages for entry stamps.

Do I need to provide proof of onwards travel when entering Cambodia and Vietnam?

You may need to show proof of onwards travel and return trip or for next travel destination (e.g., a bus ticket or flight ticket out of the country).

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