Battambang ទៅ Siem Reap សេវាឡានក្

The bus was quite late and had a strange smell

Stopped at unpleasant location.

The bus departs at 11:00, stops at 13:15, and arrives at 14:00. Why doesn't it stop earlier, in the middle of the journey?

Very comfortable journey.

The bus was on time, and the ride was okay. It stopped twice between Battambang and Siem Reap. Unfortunately, the air conditioning was barely working.

A tire of the bus went flat and it took 1 hour to get back on the road. The bus operator could provide a little snack (paid) for this case.

My trip was great! The only concern was that the bus didn’t arrive at the time set in the app (it was 40 minutes late). Some vans were old, but overall, I liked it. I saved a lot of money on travel with many choices of bus lines.

The driver was on the phone the whole time.

Thank you for accepting my request to change the time.

Fast and reliable ❤️

A lot of stops and a lot of people coming with a lot of stuffs so at the end our feet were on the suitcase, also no space for legs.

My journey from Battambang to Siem Reap usually takes 3 hours, but on April 20, 2025, it took a full 4 hours, with no breaks. I had to change to a new bus in Banteay Meanchey, stop to pick up passengers several times along the way, and change my seat number twice. I paid the full amount, but the service I received was not worth the price of the bus ticket.

Great, easy, and fast drive.

ឡានឈប់ញឹក តែមកដល់ពេលកំណត់ល្អ ប៉ុន្តែ តៃកុងឡានចុះញាំបាយអត់ហៅភ្ញៀវអត់ប្រាប់ថាត្រូវឈប់ប៉ុន្មាននាទី អាចប្រើបន្ទប់ទឹកបាន ឬចតនៅបេនរងចាំអ្វី។

Good service. Left Battambang on time at 8 pm in a minivan. We were then (surprisingly) transferred to a sleeper bus at Sisophon on the route back to Siem Reap, where we were given water and blankets. The journey was smooth. The only criticism is that there was no announcement before or upon arrival in Siem Reap.

My bus was delayed by nearly 2 hours because they didn’t sell enough seats for the time I booked. They told me it was due to the bus breaking down, but they ended up using the bus that was parked in front of me the entire time I was waiting

ខ្ញុំបានកក់ឡានក្រុងសម្រាប់ការធ្វើដំណើរនេះកាលពីថ្ងៃសុក្រសប្តាហ៍មុន។ នៅព្រឹកថ្ងៃអាទិត្យ ក្រុមហ៊ុនបានទូរស័ព្ទមកខ្ញុំសួរថាតើខ្ញុំអាចប្តូរទៅឡានក្រុងម៉ោង ៥:០៥ ល្ងាចបានទេ? ខ្ញុំបានប្រាប់ថាខ្ញុំមិនអាចទេ។ បន្ទាប់មក ក្រុមហ៊ុនបានសួរខ្ញុំថាតើខ្ញុំអាចធ្វើដំណើរតាមឡានក្រុងម៉ោង ៧:០៥ ល្ងាចបានទេ? ខ្ញុំបានប្រាប់ថាខ្ញុំមិនអាចទេ។ ខ្ញុំបានរៀបចំកាលវិភាគ និងការរៀបចំរួចហើយ។ ដូច្នេះ ខ្ញុំបានទៅយកប្រាក់វិញនៅការិយាល័យ ដើម្បីអាចធ្វើដំណើរជាមួយក្រុមហ៊ុនផ្សេងទៀតតាមពេលវេលាដែលខ្ញុំពេញចិត្ត។ នៅពេលខ្ញុំទៅដល់ការិយាល័យ បុគ្គលិកបានប្រាប់ខ្ញុំថា ឡានក្រុងម៉ោង ៥:៣៥ ល្ងាចនឹងដំណើរការតាមកាលវិភាគ។ បុគ្គលិកមិនបានប្រាប់ខ្ញុំជាមុនទេ។ ខ្ញុំបានខ្ជះខ្ជាយពេលវេលា និងលុយកាក់ដើម្បីទៅការិយាល័យ។ បន្ទាប់ពីនោះ ពួកគេបានរៀបចំយានយន្តមួយទៀតពីសិរីសោភ័ណទៅសៀមរាប។ ប៉ុន្តែគ្មានព័ត៌មានអំពីបញ្ហានេះទេ។ មានបញ្ហាក្នុងការទំនាក់ទំនងមិនច្បាស់លាស់។ ប្រសិនបើក្រុមហ៊ុនផ្លាស់ប្តូរកាលវិភាគភ្លាមៗជាច្រើនដង វានឹងពិបាកខ្លាំងណាស់សម្រាប់ខ្ញុំក្នុងការជឿទុកចិត្តក្រុមហ៊ុននេះ។ នៅពេលដែលមិនមានអ្នកដំណើរគ្រប់គ្រាន់ ក្រុមហ៊ុននឹងពិចារណាលើថ្លៃដើម។ ក្រុមហ៊ុនអាចសន្សំប្រាក់បានក្នុងរយៈពេលខ្លី។ ប៉ុន្តែក្នុងរយៈពេលវែង ក្រុមហ៊ុននឹងបាត់បង់ភាពជឿជាក់ ហើយមនុស្សនឹងមិនពេញចិត្តនឹងសេវាកម្មរបស់ក្រុមហ៊ុននោះទេ។ ខ្ញុំស្នើសុំ៖ តើអ្នកអាចពិចារណា និងគោរពពេលវេលារបស់អតិថិជនបានទេ? សូមមេត្តាចងចាំថា ការមិនពេញចិត្តរបស់អតិថិជនម្នាក់ អាចជះឥទ្ធិពលយ៉ាងខ្លាំងដល់អនាគតរបស់ក្រុមហ៊ុន។ I booked the bus for this trip last Friday. On Sunday morning, the company rang me if I can change to 5:05pm bus. I said I cannot. Then, the company asked me if I can travel via 7:05pm bus. I said that I cannot. I have already prepared schedule and arrangements. So I went to get refund the ticket in the office so that I can travel with other companies for my preferred time. When I went the office, the staff told me that the 5:35pm bus would run as scheduled. The staff failed to let me know in advance. I wasted my time and money to visit the office. After that they arranged another vehicle from Sisophon to Siemreap. But there was no information about this. There are issues in clear communication. If the company suddenly change the schedule several times, it would be very difficult for me to trust the company. When there are not enough passengers, the company would consider costs. The company may save the money in the short-term. But in the long-term, the company would lose the credibility and people will not be satisfied of the service of the company. I request: Could you please consider and show respect to time of the customers? Please do remember that the dissatisfaction of one customer could influence the future of the company significantly.

The vehicle was not as shown in the information: there was less space and no USB plug.

The men's room at Battambang bus station was extremely smelly. The journey, bus cleanliness, and staff were all excellent.

The bus was very cramped.

So the van in the picture had nothing to do with the actual ride. I booked this company because the pictures of the van looked more comfortable than other companies. This is why I paid more. To find out that it was nothing like that was disappointing. However the staff was really nice and the ride in the sleeper bus and then a van wasn’t too uncomfortable. The time table also doesn’t work out.

It’s very hot because the air conditioning in the vehicle is not working properly.

They changed the bus without prior notice, which also changed the seat arrangement. On the app, they listed a 27-seat bus, so I purchased seat number 10 (almost a week before departure) to sit alone comfortably. However, they switched to a minivan, and my seat number 10 ended up at the back of the van with 4 other people. The driver and staff were not responsible for the change nor did they apologize. They simply told us to accept it without offering a proper solution. They should have at least called to inform customers about the bus and seat arrangement change so we could adjust our decisions and avoid misunderstandings and inconvenience. Other companies do this. You can’t expect customers to just accept whatever the company decides without prior notice or confirmation. I had an uncomfortable trip, sitting there hurting my back and neck for the entire 4-hour journey. Additionally, the departure was delayed by about 30 minutes to wait for a very late customer, which also made my trip late. I chose that departure time for a reason. I just wanted to share my worst experience with Capitol, and I hope they improve in the future. Thank you.

Over an hour late. The bus was in poor condition and made unscheduled stops.

I am beyond satisfied! The ride was very smooth, on time, and convenient. There were a few short stops too, which made the trip even better. Thank you!